Antony Hodari Solicitors are dedicated to providing a high standard of service to everyone at all times.
We recognise things can go wrong from time to time. You can complain to us about any aspect of our service.
By email: firstname.lastname@example.org
Head of Complaints & Compliance
Antony Hodari Solicitors
83 Fountain Street
Please include the following information:
We will always acknowledge your complaint within two days. We will:
Give you the details of the individual handling your complaint and how to contact them
We will always respect your right to confidentiality and not treat you any differently for complaining.
If we are unable to settle any complaint using our internal complaints process, you have a right to complain to the Legal Ombudsman, an independent complaints body, established under the Legal Services Act 2007 that deals with legal services complaints.
You have six months from the date of our final letter in which to complain to the Legal Ombudsman.
Alternative complaints bodies (such as Ombudsman Services, ProMediate and Small Claims Mediation) exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme.We do not however agree to use these schemes and will continue to use the Legal Ombudsman to resolve complaints that we cannot resolve directly.
If you have concerns about how we have processed your personal data, you should initially contact Tracey Greatorex, Head of Complaints & Compliance by email at email@example.com or at our registered address.
Antony Hodari Holdings is registered with the ICO reference ZA097080.
If you remain unsatisfied, you have a right to complain to the Information Commissioner’s Office – concerns can be reported online at www.ico.org.uk, by telephone to 0303 123 1113 or 01625 545 745, or in writing to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.