New In-house Case Management system fully operational
After a huge development project and 1000 hours of training to every staff member, Antony Hodari & Co launched their new in-house case management system in December.
Mike Scott, Learning & Development Manager was pleased to announce that ‘The dedication of our staff to work through inevitable teething troubles is seeing us well on the way to realising the benefits for our clients.
There are many small improvements in the way we work and the way the system is used, leading to a faster service in general.
It is far easier for more people within the business to understand what is happening with a case quickly when they need to. Detailed information on what is happening has enabled us to improve our service quickly and spot ways we can help our clients, before they even ask!
We have more ways to contact clients such as SMS (text messaging reminders) about key court dates/medical appointments and the ability to capture key contact information of handlers at insurance companies to try and resolve cases quicker.
Our system will also be a key building block for the future in which our clients will be able to see the progress of their case over the internet if they would prefer - it means we can spend more of our time doing the best job for them, settling their cases to their satisfaction.
All in all, the project and implementation of our new personal injury software has been a huge success and places us in a fantastic position for 2010.'